Every Major Online Casino Question Answered

We know that new casino players need to know answers. Even experienced casino players have questions that they need attention. Some casino regulars have been playing online casino games for years but still don’t know everything. We fill that gap by fitting all of the frequently asked questions into one page.

Usually a casino player's questions fall into several broad categories, with there being literally hundreds of questions that any casino player could ask. Help desks employ specialists who know their own casino inside out, so if there is any question you feel hasn't been answered here then the appropriate casino help desk will be there to advise you.

  • Gameplay
  • Banking
  • Security
  • General

Every major question that you could ask will fall within these categories and it is this that helps casino operatives to speed up your enquiry when you ask for help.

Major Online Casino Questions Answered


How long after creating an account can I play?

Generally, you can do so immediately after creating your account. Online casinos want you to start playing as quickly as possible. Free games will be available to you immediately after registering so you can have fun without any delay. You could also play with the free sign up bonus money that the casino gives you.

However, to win real money, you will probably have to make a deposit first and there may be a slight delay while you wait for your funds to clear. Our recommended sites have a range of easy and fast deposit options.

What casino games are good for beginners?

Pokies tend to be a popular starting point. They are easy, fun, and there are a large number of them available at our recommended sites. Some table games, such as poker, are more complicated and require a little more knowledge to play. Generally we suggest that you try a variety of games, starting with free play to learn their workings (and discover whether you like them) before betting real money.

What online casino game gives me the best chance of winning?

It's very hard to give a definite answer because online casino games are run with random number generators meaning that you cannot overcome the house edge. Some experts say that games of skill such as blackjack  very small house edges of less than 1%) have a better chance of paying out than games that are purely random such as pokies. There are no general rules that will improve your odds of winning at any online game or at a specific online casino.

Is online gambling profitable?

Most people view gambling as simply something that they do for fun. They budget a certain amount of money that they are prepared to bet on casino games and see it as a form of entertainment.

Whether they win money or not isn't the be all and end all. There are no guarantees when it comes to winning at gambling. The results of all online games depend on random number generators (RNGs). The word random is the key and even the best strategies cannot guarantee success. In short, gambling remains a game of chance. Yet some people believe if they develop the right strategies then it helps them to make some real money. Unfortunately this isn't the case with online casinos.

Can people cheat when playing online?

Some people do try to cheat, just as they do at brick and mortar casinos. People try to devise schemes to beat the system, and there are those who attempt to hack into online casino programs. These attempts seldom work. Online casinos make use of programming that ensures incredibly secure authentication and all their games are based on random number generators (RNGs) that are impossible to crack.

Are online casino games fixed?

No. All legitimate online casinos make use of random number generators (RNGs) to run their games. The odds (and therefore your chances to win or lose) are totally random and have been proven so by professional online watchdogs like eCOGRA. Always look for the eCOGRA seal of approval at any online casino site.

Are there times I can’t play?

You can play at any time of day or night, it's one of the things that makes online gambling so convenient. As long as you are connected to the internet, you can keep playing.


Are there fees for deposits or withdrawals?

There is no single rule that applies to all online casinos or payment options. This will depend on your chosen payment method as well as the terms & conditions of the particular casino. Some casinos charge a small fee for certain payment methods while some banks may also add their own fees for some transactions. Study the payment terms and conditions of the particular casino and also of your chosen payment option before deciding on your perfect one.

Can I play online for free?

Yes, most sites allow you to play for free to try out their games. However, you won't win real money when playing free games. Even though all online casinos offer deposit bonuses, you will generally have to deposit and bet real money if you want to win real money.

Which online casino bonus is best for me?

This will depend on your preferences. It will also depend on how much you are prepared to deposit and how often you are likely to play. Read the terms & conditions relating to the various bonuses at the specific casino before you make your choice. Sometimes it can be complicated to get the winnings from bets placed with ‘bonus’ money as it depends on the "play through" requirements of that particular casino.

"Play through" requirements, also known as wagering requirements, mean that you first have to ‘play through’ or wager up to a specific amount that is higher than the amount of the original bonus (often a multiple of that amount). This amount differs from site to site.

How do I unlock my casino bonus?

This depends on the online casinos, the types of bonuses they pay, and the specific terms & conditions attached to those bonuses. The previously mentioned "play through" requirements also differ from casino to casino. In most cases, you will be expected to play a minimum amount of action and deposit a certain amount of your own money.

How do I collect my casino winnings?

Collecting your winnings will be relatively quick at any one of the reputable casinos we recommend. Remember though, there is often a minimum withdrawal requirement. If the minimum amount is higher than the total amount of funds in your account then you may have to keep playing until you have enough to be able to withdraw your money.

The withdrawal options will depend on the particular casino. When choosing a casino, it is important to check out their rules for deposits and withdrawals.

What is the smallest deposit needed to play online?

There is no standard amount. Some online casinos will allow you to deposit as little as $1 but most minimum deposits are in the region of $5-$20. Most people would choose to sign up at a casino with a modest minimum deposit but that also offers generous sign up bonuses.


Is my money secure?

As long as you use a reputable recommended site, you will have nothing to worry about. The ones we recommend have sophisticated secure sockets layer (SSL) technology in place to establish an encrypted link between their servers and their players. The SSL technology protects players’ personal information and banking details, meaning transactions are air tight.

You should also ensure that you have updated antivirus software on all the devices you use to access the internet. It is not advisable to use a public computer at an internet café or similar to sign up to any site where you provide personal and financial details.

Is my personal information safe?

All data transmitted when setting up your account at a reputable online casino will be protected with SSL encryption technology. However, you are also responsible for your own security by choosing the proper casinos to play at and ensuring you only use safe payment methods.

As previously mentioned, you should also have the necessary updated antivirus program and other data protection software on the devices you use to access the internet. Beware of using borrowed equipment, shared public computers, or outdated software when you provide personal or financial information.

Can new casinos be trusted?

Not all new casino sites will be good ones, the trustworthy ones will ensure they have the best features to attract new players. We use our own experience as players to put new sites through a rigorous set of tests, so any site recommended by us is sure to be a good one. They're all also registered with eCOGRA.

You'll find them all trustworthy and offering fair gameplay. Our experts research every new casino and we ensure that any player that enjoys online casino gaming will have good experiences at our recommended sites.


Can I use my account on my desktop, iPad, or tablet?

Yes. Reputable online casinos make it easy to play anywhere and at any time of your choosing. As long as you use the same log in details, you can connect easily through any of your devices, such as a laptop, iPad, Android based tablet, smartphone, or desktop computer.

Do I have to download software to my mobile?

No, you do not have to download software unless you choose to do so. There are many no download versions of games that people enjoy playing. Using these versions, you can play instantly on your mobile device without downloading any software, also preventing any potential problems with storage space.

What is the minimum age to play at an online casino?

The legal gambling age in many countries is 18 years. However, it is wise to check this in your country as there are instances in which this is higher or lower.

Is there a benefit to using no-download games?

Yes! No download, or so-called ‘instant play’, games allow you to play without having to download software onto your computer or mobile device. You can start playing immediately without having to wait for the download to complete and without the software taking up memory space. This feature has proven to be of particular benefit to Apple Mac and Linux users.

There is also a security advantage too since you're not downloading any software then there is also no possibility of downloading a virus.

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